09:00 - 10:15
300 - Advanced
Killer UX Delivering a Great CRM User Experience without Custom Code
Getting the users to adopt a new CRM system is considerably easier when interacting with the system doesn't feel like a burden. User experience (UX) is not a software feature, nor is it about the visible UI - it is how the system is able to serve the individual user's needs and meet their expectations. Dynamics CRM offers an extensive toolkit for configuring the application to deliver the most relevant information to the user while minimizing the effort required. In this session Jukka Niiranen will present practical tips & tricks on how system customizers can improve the typical Dynamics CRM user experience via the built-in tools like Business Rules and Workflows, without having to write a single line of custom code. He'll also explore the overall direction of the Dynamics XRM platform's development and point out important considerations for maintaining the usability of your business application over time.
Introducing Your Speaker
Jukka Niiranen, Consultant, Digital Illustrated Finland
Jukka has been a Microsoft Dynamics CRM MVP since 2013. He has 10 years of experience with the XRM platform, delivering solutions to meet a variety of different business requirements & ensuring the end users receive a great UX - all without writing a single line of code!