Session Details
Day: 15/03/2017
Time: 10:00 - 11:15
Room: Morus 2

Track: Technical
Level: 300 - Advanced
Audience: Consultants/Developers
CRM Online Performance Optimisations and Analysis

Performance with CRM, both Online and On-Premises, is vital to a successful deployment. Ensuring good performance from the start is as much down to design and implementation as later optimisations.

This session will be an open forum discussion from Microsoft R&D about how they diagnose performance problems in their CRM deployments and common challenges that they see and how to avoid them.

Bring along your own questions and challenges and they will discuss them and suggest approaches for overcoming them.

Introducing Your Speaker

Roger Gilchrist, Program Manager, Microsoft Corporation

Roger Gilchrist works for Microsoft as a Program Manager in the Dynamics CRM product group. His role is to engage with Dynamics CRM Enterprise Customers across the EMEA region.

Roger has been working for Microsoft since 2006, the first 5 years as a Solution Architect in Microsoft Consulting Services in the UK, delivering Enterprise implementations based on Dynamics CRM for EMEA customers in Financial Services, Public Sector and other industries. He has been using Dynamics CRM since v3.0 and is the author of a number of white papers on Dynamics CRM particularly around security modelling, business process modelling and performance optimisation.

Prior to this, Roger worked for Portrait Software (formerly known as AIT) for 10 years, a software supplier of Enterprise CRM software based on the Microsoft technology stack. He was a Solution Architect responsible for delivering CRM solutions to Enterprise customers primarily in Financial Services in Europe, US and Australia.

Pedro Ramalhinho, FastTrack Program Manager, Microsoft

Pedro Ramalhinho works for Microsoft Corporation as a FastTrack Engineer in Microsoft Dynamics 365 product group. Based in Lisbon, Portugal, his role is to engage with customers within the context of the FastTrack for Dynamics 365 Program across the EMEA region to ensure they deploy their systems smoothly and successfully.

Pedro has began in Microsoft as a Support Engineer 2 years ago supporting Microsoft Dynamics CRM, having later joined the Escalation Team. He has recently joined the FastTrack team.

Prior to Microsoft, Pedro has worked for close to 3 years as an IT consultant for a Portuguese partner, working mainly with Microsoft Dynamics CRM.