14:15 - 15:30
300 - Advanced
Transform Customer Engagement Through Field Service Management and Adopting IoT
Looking to improve customer satisfaction, first time fix rates, technician productivity and provide predictive service? Field Service coupled with IoT delivers intelligent, predictive and proactive field service capabilities, including scheduling optimization and mobile enablement that set you apart by keeping the customer at the center of your business. This session is for service businesses looking to learn about the latest functionality in Field Service including automated routing, real-time technician location visibility, and Connected Field Service which combines Azure IoT and Field Service.
Introducing Your Speaker
Kyle Young, Principal PM Manager, Microsoft
Microsoft veteran with experience in online services, business applications, mobility, authentication, web services and various other experience. Program management leader for Dynamics 365 for Field Service and Dynamics 365 for Project Service Automation.