Session Details
Day: 14/03/2017
Time: 14:15 - 15:30
Room: Vitis 2

Track: Sales, Marketing, Demo
Level: 100 - Introductory
Audience: Selling and Marketing Partners
Productivity Boost in Field Service - Selling Dynamics 365 Resource Scheduling Optimization - Sales/Technical Audiences
The effective management of technicians’ work schedules and resources remains elusive for many organizations to master despite the increases in productivity and technological adoption. The challenge of ineffective and inefficient scheduling often leads to billions being lost every year due to wasted appointments and trips, the misalignment between workers to the right tasks, and delays in resolving customer issues. Resource scheduling optimization (RSO) may help. This session will walk through some of what the future holds for RSO, the various ways it can be implemented, and how it can benefit both your business and bottom line.
Introducing Your Speaker

Ben Vollmer, Sales Director - Worldwide Dynamics365 Field Servi, Microsoft

Ben Vollmer is a 20-year veteran of the CRM Community. Ben was one of the first field resources dedicated to Dynamics CRM and has been involved with Dynamics CRM since the V1 Alpha. Prior to Microsoft, Ben has worked with a variety of CRM and Field Service solutions. Some of the notable customers he has helped get value from Dynamics include WellCare, Tyco, CSX and Raymond James. He has been involved with Dynamics CRM in a wide variety of roles. You can follow Ben on his blog at: