Session Details
Day: 13/03/2017
Time: 15:45 - 16:45
Room: Vitis 2-3

Track: Executive Exchange
Level: N/A
Audience: Executives/Owners
Elements of Change #3 - SMB
CRM Online has changed. Dynamics 365 is now available and the branding of CRM has disappeared. The existing CRM Online products have merged into Dynamics 365 Enterprise Edition. However, Dynamics 365 Business Edition is around the corner. It will be different, not only from a function and feature perspective. It will speak to different audiences and will force partners to change their market focus, marketing and sales efforts and implementation methods. The session focus is to learn from Microsoft about discuss the impact on current business models, keeping in mind all the input from the session earlier in the day.
Introducing Your Speaker

Rik Dubbink, Partner, CRM Partners

Rik Dubbink, Partner, CRM Partners The Netherlands & Germany. As a 21-year veteran in the field of CRM, sales & marketing automation and field service management, Rik has dedicated his professional life to supporting customers in the development of relationship management strategies and systems.

His career started at the National Datacenter of the Dutch Government Professional Services department. Soon, he joined a pioneer company on Marketing & Sales Systems in the Netherlands, Matrix Information Systems. Following an acquisition by Baan Company, Rik joined the CRM unit of Baan as a Marketing Manager for the Baan Front Office Suite. Later Rik led the Professional Services Unit of Baan in the Netherlands, Belgium and Luxemburg.

Longing to return to the field of CRM, Rik joined Emiel Putman in starting a new partner for Microsoft in the Netherlands dedicated to Microsoft Dynamics CRM, Microsoft Dynamics Marketing, Social, Customer Service and the entire Microsoft platform. Today, CRM Partners is a leading partner in the Netherlands with 110 employees. CRM Partners is steadily growing and expanding internationally with offices in Eschborn and München, Germany.

Rik Dubbink holds a Master of Arts degree in History from the University of Leiden and a Post-Doc in Information Management from the University of Utrecht in the Netherlands. Rik is a fanatic road race cyclist and MTB rider. Important in life are family, travelling and experiencing new people and cultures, gourmet food and wine and sharing this with others.

Arjen Jansen, CEO, MindsUnited

Arjen Jansen has more than 25 years experience in various fields in the IT industry, creating and building numerous businesses and product offerings to help both customers and partners in achieving optimal business value.

Arjen is active in the Microsoft Dynamics (CRM) channel for about 15 years and has built several Dynamics CRM partner companies, the last one being MindsUnited. MindsUnited is an independent ISV for Dynamics and the creator of JumpStart 365 and CloudChains 365, solutions to quickly onboard, extend and connect Dynamics solutions in the cloud.

Daniel Dallala, Program Manager, Microsoft

Daniel Dallala is Program Manager at Microsoft. He has a bachelor of Computer Science from McGill University in Montreal Canada, and an MBA with a focus on Technology Leadership from Carnegie-Mellon University in Pittsburgh Pennsylvania. Before Business School, he worked as a Software Engineer and an Analytics Consultant at Bell Canada. For the past two years he has been working on Microsoft Dynamics CRM, with a special focus on Sales Force Automation.

Errol Schoenfish, Director Product Marketing, Microsoft

Errol’s 29-year career has been exclusively involved in the ERP/CRM software industry. As the Director of Product Marketing, Errol has led the product direction of Microsoft Dynamics SMB ERP solutions working closely with the development organization on strategy and cross-Microsoft product collaboration.  Errol previously led Partner and Field evangelism for Microsoft Dynamics CRM in the early years of that products lifecycle.  Errol gained international experience as the Director of Sales and Marketing for Microsoft Business Solutions Australia, leading the MBS sales and marketing strategies from 2001 to 2003.  Before relocating to Sydney, Errol was based in Fargo where he was the Director of National and Global Accounts for Great Plains Software from 1999 to 2001.  An accomplished presenter, Errol has delivered keynotes at hundreds of Microsoft and partner led customer events including main stage presentations.

Ingmar Boon, Dynamics SMB Channel Lead - Microsoft Western Euro, Microsoft

Ingmar is running Dynamics SMB channel in Western Europe which comprises of CRMOL & NAV. Ingmar's focus is mainly on building the CRM Online SMB channel with a great focus on "Business Productivity" and what we call 'Repeatable Solutions' integrated with Office365, PowerBI, EMS.