Session Details
Day: 17/03/2017
Time: 09:00 - 10:00
Room: Morus 3

Track: Extending the Value
Level: 100 - Beginner
Audience: Customers
Type:
D365 Integrated Field Service

Come and see the Ultimate Field Service experience and learn about how Field Service can benefit your business reduce your service costs and improve customer satisfaction.

This session will include the following:

  • Receiving an alert via an IoT device
  • Registering incidents via a portal
  • Agreements – Cyclical maintenance
  • Scheduling Work Orders via:
    • Resource Scheduling Optimisation
    • Schedule Board
    • Schedule Assistant
  • Mobility – technicians completing jobs in the field
  • Billing – via your ERP (AX or NAV) or within Field Service.

We hope that you can join us.

 
Introducing Your Speaker

Tash Quinn, CRM Solution Consultant , eBECS

Tash has been working with Dynamics for over 10 years, where she enthusiastically implemented many SharePoint/CRM/XRM projects throughout Australia and Asia.  She made the move to the UK to further her career to lead the CRM IP and presales solution consultant team at eBECS.  eBECS was an early adopter of FieldOne and since Tash joined eBECS she has been fanatical about all things Field and Project Service. Working closely with the R&D team at Microsoft since the FieldOne acquisition and with the Project Services Automation team, Tash is keen to share with eXtreme attendee’s her experiences on selling Field Service.