Session Details
Day: 16/03/2017
Time: 13:30 - 14:30
Room: Morus 3

Track: Extending the Value
Level: 200 - Intermediate
Audience: Customers
Type:
CRM Upgrade Panel
Come ask your tricky upgrade questions to a panel of experts, MVPs and other long-time experts. Moderated by MVP Gustaf Westerlund.
 
Introducing Your Speaker

Gustaf Westerlund, Principal Consultant, MVP, Founder, CRM-Konsulterna

Dynamics 365 Solution Architect with more than 12 years experience as a Consultant with Dynamics CRM. Gustaf has a wide skillset including requirement analysis, sales and management in software development and IT-infrastructure. 80+ projects that have customer sizes ranging from 3 to more than 5000 users in many verticals including private equity, membership organizations, private banking, telecom, utilities, high tech, and professional services.

Michelle Eldridge, Senior Solution Architect and Readiness Expert, Elev8 Solutions



Roger Gilchrist, Program Manager, Microsoft Corporation

Roger Gilchrist works for Microsoft as a Program Manager in the Dynamics CRM product group. His role is to engage with Dynamics CRM Enterprise Customers across the EMEA region.

Roger has been working for Microsoft since 2006, the first 5 years as a Solution Architect in Microsoft Consulting Services in the UK, delivering Enterprise implementations based on Dynamics CRM for EMEA customers in Financial Services, Public Sector and other industries. He has been using Dynamics CRM since v3.0 and is the author of a number of white papers on Dynamics CRM particularly around security modelling, business process modelling and performance optimisation.

Prior to this, Roger worked for Portrait Software (formerly known as AIT) for 10 years, a software supplier of Enterprise CRM software based on the Microsoft technology stack. He was a Solution Architect responsible for delivering CRM solutions to Enterprise customers primarily in Financial Services in Europe, US and Australia.



Ulrik Breval Carlsson, Sr. Solution Architect and Readiness Expert, Elev8 Solutions

Ulrik Breval Carlsson is a Senior Solution Architect and Readiness Expert at Elev8 Solutions and author of the CRM chart focused blog CRMChartGuy www.crmchartguy.wordpress.com. 

Ulrik is passionate about user adoption of CRM and working with KPIs and metrics for CRM data, giving the right users the right insights at the right time.