Session Details
Day: 17/03/2017
Time: 15:45 - 16:45
Room: Morus 1

Track: Extending the Value
Level: 200 - Intermediate
Audience: Customers
Type:
Top 10 On Premise Escalation Issues and How to Avoid Them
 
Introducing Your Speaker

Roger Gilchrist, Program Manager, Microsoft Corporation

Roger Gilchrist works for Microsoft as a Program Manager in the Dynamics CRM product group. His role is to engage with Dynamics CRM Enterprise Customers across the EMEA region.

Roger has been working for Microsoft since 2006, the first 5 years as a Solution Architect in Microsoft Consulting Services in the UK, delivering Enterprise implementations based on Dynamics CRM for EMEA customers in Financial Services, Public Sector and other industries. He has been using Dynamics CRM since v3.0 and is the author of a number of white papers on Dynamics CRM particularly around security modelling, business process modelling and performance optimisation.

Prior to this, Roger worked for Portrait Software (formerly known as AIT) for 10 years, a software supplier of Enterprise CRM software based on the Microsoft technology stack. He was a Solution Architect responsible for delivering CRM solutions to Enterprise customers primarily in Financial Services in Europe, US and Australia.



Phil Hand, Principal Solutions Architect, Microsoft Corporation

Phil Hand works for Microsoft Corporation as a Solutions Architect in the Microsoft Dynamics CRM product group. Based in the UK, his role is to engage with Microsoft Dynamics CRM Enterprise customers across the EMEA region to ensure customer success and product evolution through customer insights.

Phil has worked for Microsoft for 12 years, holding roles in the Microsoft Dynamics CRM product group and also in Microsoft Consulting Services. Primarily field based, his focus has been on Microsoft Dynamics CRM since V3.0 and he has lead and supported numerous Enterprise customer implementations across Public Sector, Health, Financial Services and Insurance industries. Phil has authored several whitepapers and provided input to SDK tooling focused around Application Lifecycle Management of Microsoft Dynamics CRM solutions.

Prior to Microsoft, Phil spent 8 years as Head of Development for a niche Enterprise Performance Management vendor where he focused on implementing Business Intelligence and Balanced Scorecard solutions to major blue chip clients across the World.