Join us for a customer panel discussion, moderated by Chad Hamblin, Director Financial Services Industry at Microsoft.
4 Microsoft Dynamics 365 FSI customers will share their experience and vision on some topics related to CRM:
• What was the driving need for CRM?
• What was the buying decision process and did how did you get approval/consensus across the organization?
• How did you bridge the divide between IT and Business for your CRM project?
• What are key usages areas of CRM in your organization?
• How did you tackle change management across the organization?
• Did you do anything focused on improving adoption?
• Where did CRM fall within your overall MDM strategy?
• What other systems did you integrate CRM to?
• What were some key learnings from your project?
• What were your biggest challenges during the project and how did you overcome them?