Session Details
Day: 17/03/2017
Time: 11:00 - 12:00
Room: Vitis 3

Track: Dynamics 365
Level: 200 - Intermediate
Audience: Customers
Customer Round Table: Financial Services

Join us for a customer panel discussion, moderated by Chad Hamblin, Director Financial Services Industry at Microsoft.

4 Microsoft Dynamics 365 FSI customers will share their experience and vision on some topics related to CRM:
• What was the driving need for CRM?
• What was the buying decision process and did how did you get approval/consensus across the organization?
• How did you bridge the divide between IT and Business for your CRM project?
• What are key usages areas of CRM in your organization?
• How did you tackle change management across the organization?
• Did you do anything focused on improving adoption?
• Where did CRM fall within your overall MDM strategy?
• What other systems did you integrate CRM to?
• What were some key learnings from your project?
• What were your biggest challenges during the project and how did you overcome them?

Introducing Your Speaker

Wim Geukens, Managing Director VeriPark Europe, VeriPark

Wim was born in 1969. He graduated from Louvain University as Master in Information Sciences in 1991 and from Woluwe University as Master in Biomedical Informatics in 1993.  He just finished his MBA at Vlerick. In 2003, Wim co-founded Travi@ta, a Consultancy company dedicated exclusively to Microsoft Dynamics CRM and specialized in FSI, that was acquired by RealDolmen in 2013.  Wim managed for the last 3 years the new combined CRM Division within RealDolmen that employed over 70 professionals. Wim just started a new venture with VeriPark, the only Microsoft Global ISV for FSI, specialized in multi-channel delivery, CRM and loan origination solutions. Wim became Managing Director of VeriPark Europe, with a focus on Europe excluding the UK and CEE, but including all French Speaking African countries on top (Weca).

Chad Hamblin, Global Industry Director, FSI, EPG , Microsoft

Chad Hamblin has 20 years of experience in financial services and technology with the majority of the time focused on architecting, implementing, marketing and selling software solutions. From a functional standpoint, Chad has held technology, product management/planning, partner management, consulting product marketing and business development positions.
Chad started his career as a consultant for retail banks and over the years has been deeply involved in strategy, technology and change management projects at banking and capital markets organizations. Chad’s experience with business software includes database, call center/CTI, knowledge management, BI, social, analytics, mobile, marketing automation and CRM related software solutions.
Chad holds a B.A. in International Studies from the University of Washington and speaks fluent Japanese. In his spare time, Chad enjoys spending time with my family, camping, boxing, hiking, gardening and working on DIY house projects.