16:45 - 17:45
200 - Intermediate
Productivity & Relationship Insights
Relationship Insights enables end users to achieve effective customer engagement by generating insights and recommendations based on CRM data, emails, meetings, the Office 365 graph, Bing, location data, etc. It enables users to spend more time selling with automated data capture, stay on top of their relationships and uncover new ones, focus on what’s important in their pipeline leveraging a personalized sales assistant and better stay engaged with their customers by analyzing email interactions. We will also showcase the new CRM app for Outlook. The app will help you to track your customer and prospect communication in Outlook and Exchange while getting contextual information from CRM.
Introducing Your Speaker
Madan Natu, Principal Lead Program Manager, Microsoft Corporation
Madan Natu is a lead program manager for Productivity and Office integration in CRM team. He has 20+ years experience in product management, development, and consulting for software related to supply chain management, enterprise resource planning systems and customer relationship management.