Session Details
Day: 17/03/2017
Time: 09:00 - 10:00
Room: Vitis 1

Track: Dynamics 365
Level: 200 - Intermediate
Audience: Customers
Type:
How Dynamics 365 Portals Can Improve Customer Service

Microsoft Portals provide a flexible Dynamics 365 web presence platform for the customers, partners, and employees service scenarios.  In this session, you will be introduced to Dynamics 365 Portals with an explanation of the functionality and the benefits for your organization. At the end of this session, you will have a grasp of:

  • How Dynamics 365 Portals Benefit Your Business
  • Scenarios for Customer, Partner and Employee Self Service
  • How to Extend Portals for Your Unique Business Requirements
 
Introducing Your Speaker

Ben Vollmer, Sales Director - Worldwide Dynamics365 Field Servi, Microsoft

Ben Vollmer is a 20-year veteran of the CRM Community. Ben was one of the first field resources dedicated to Dynamics CRM and has been involved with Dynamics CRM since the V1 Alpha. Prior to Microsoft, Ben has worked with a variety of CRM and Field Service solutions. Some of the notable customers he has helped get value from Dynamics include WellCare, Tyco, CSX and Raymond James. He has been involved with Dynamics CRM in a wide variety of roles. You can follow Ben on his blog at: https://blogs.msdn.microsoft.com/service/