Session Details
Day: 16/03/2017
Time: 15:30 - 16:30
Room: Vitis 1

Track: Dynamics 365
Level: 100 - Beginner
Audience: Customers
Digital Transformation: Unicorns, Robots, and Fast Paced Reality
This session will review the accelerated pace of Digital Transformation in the impact on business today and tomorrow.  Executives in all industries are using digital advances such as analytics, mobility, social media and smart embedded devices as well as improving their use of traditional technologies such as ERP to change customer relationships, internal processes and value propositions. We will dive into Digital Transformation trends and how you can assess your organization’s Digital Maturity to include anchoring on strategies to help advance your transformational mission.  Self Service and Customer Service strategies will be featured to include a live demonstration of Microsoft’s latest partnership with Café X executives.  This thought provoking session will help you discover how to create omnichannel customer experiences on Microsoft Dynamics 365 with personalized in-app support via chat, co-browse, document share and more.
Introducing Your Speaker

Christine Zmuda, Sr. Director, New Markets, Microsoft

Christine Zmuda has held several leadership and individual contributor positions at Microsoft, Yammer, and Mobil Oil. In her current role, Christine is focused on expanding the Microsoft Dynamics Customer Service business in US and International markets.  As the Senior Sales Director for Dynamics 365, Christine and her team supports enterprise sales and internal sales readiness for Dynamics 365 worldwide.

Ms. Zmuda is a graduate of Michigan State University (B.A. degree) and American University (M.B.A.) Ms. Zmuda is a member Women in Technology, and also serves on the board of the Ted Rullo Foundation, a not for profit designed to further education opportunities for student athletes.