eXtreme365 for Customers
Agenda subject to change.
Legend: Dynamics 365 Track: Audience: Business Decision Makers - Existing and Potential Customers.
- Provide strategic insights on the Dynamics 365 integrated cloud platform and the value it can bring your organization.
- Network and share best practices with decision makers from other organizations using Dynamics 365
- Gain insights to drive project success and adoption
Maximizing the Value of Your Current Solution Track: Audience: Operators & Administrators and Customizers
- Informative sessions geared towards increasing your knowledge of Dynamics 365 taught by experts
Wednesday, 15 March (Pre Conference)
  Pre-Conference Product Trainings
(Additional fees apply)
9:00 - 17:00 Business Intelligence Using Microsoft Power BI and the Microsoft Analytics Suite Portals from Dynamics 365 (CRM) Training
18:00 - 19:30 Reception and Exhibit Hall
Thursday, 16 March  
8:30 - 9:00 Exhibit Hall
9:00 - 10:30 Keynote:
Keynote: Speaking Frankly About Customer Relationships with JC Quintana
Dynamics 365 Vision and Strategy
10:30 - 11:00 Refreshment Break
11:00 - 12:00 Dynamics 365 Product Showcase
12:00 - 13:30 Lunch in the Exhibit Hall
TRACKS Dynamics 365 Maximizing the Value of your Current Solution
13:30- 14:30 What's New in Dynamics 365 Sales and Marketing The Ultimate CRM Test: Are You Truly Managing Customer Relationships? Dynamics 365 Licensing Demystifying Dynamics 365 Lessons Learned: CRM Data Migration Experiences: Part 1 Using Dynamics 365 as a Platform to Automate Business Processes CRM Upgrade Panel Social Selling with LinkedIn Sales Navigator and Dynamics
14:30 - 14:45 Transition Break
14:45 - 15:15 ISV Showcases
The Right Price, the Right Time: How Price Optimization and Smart CPQ Help ST1 Deliver Dynamic Pricing in a Volatile Market Working Side-by-Side in a Nearshore Model ClickDimensions – Email Marketing and Marketing Automation for Dynamics CRM How to Get the Most out of Dynamics 365
15:15 - 15:30 Transition Break
15:30 - 16:30 Digital Transformation: Unicorns, Robots, and Fast Paced Reality Driving Customer Success: Initial Planning Best Practices Customer Showcase: Royal FloraHolland Derive Insights about Your Customers with Microsoft Advanced Analytics Lessons Learned: CRM Data Migration Experiences: Part 2 5 Great Examples of How to Use Power BI Ask the Experts: Q&A Performance Optimisation with CRM Online and On Premise
16:30 - 16:45 Transition Break
16:45 - 17:45 Dynamics 365 for Field Service Driving Customer Success: Deployment Best Practices Productivity & Relationship Insights Dynamics 365 Financials Security Best Practices Using Logic: Which Logic to Use Where? 50 Tips for 50 Minutes for Administrators Lessons Learned: Good practices for Dynamics 365 mobile implementations
17:45 - 19:00 Reception and Exhibit Hall
Friday, 17 March
8:30 - 9:00 Exhibit Hall
9:00 - 10:00 How Dynamics 365 Portals Can Improve Customer Service The Dynamics 365 Customer Success Program at Microsoft Customer Solution Showcase: Financial Services Customer Solution Showcase -Pestana Hospitality Pipeline Analysis with Power BI Get Ready to Embrace the Cloud D365 Integrated Field Service
10:00 - 10:15 Refreshment Break
10:15 - 10:45 SmartConnect - Dynamics 365 and CRM integration made easy   PSA Suite | Practice Management for Dynamics 365   WordPress and Dynamics 365: Build Awesome Portal in 30 Minutes   Topic to be Announced
10:45 -11:00 Transition Break
11:00 - 12:00 Dynamics 365 Project Service Projects: The Human Factor Customer Round Table: Financial Services Rise of the PowerApps Citizen Developer Directions: Custom Control Framework and Editable Grid Customization Upgrading Your On Premise Solution to the Cloud Everything You Need to Know - CRM Portals Implementation
12:00 - 13:15 Lunch & Exhibit Hall
13:15 - 14:15 Creating Real Value through Digital Transformation - Customer Showcase
14:15 - 14:30 Transition Break
14:30 - 15:30 Digital Transformation Roundtable Panel Financial Services Solutions Showcase Empowering the Citizen Developer with PowerApps and Flow to Create No Code Business Applications Hidden Gems in Dynamics 365 D365 Integrated Project Service
15:30 - 15:45 Refreshment Break
15:45 - 16:45 Services Best Practices Roundtable Dynamics 365 Operations Top 10 On Premise Escalation Issues and How to Avoid Them Using Logic Apps to Create Integrated Solutions